Kaveh Moravej

What Is Knowledge Management?

If you wanted to explain knowledge management to an uninitiated audience, would you do it with yet another dull wall of text or a short animated video? Let?s face it, most of us find visual stimuli a great deal more interesting, so in the spirit of the last translation from French (covering strategic intelligence), here?s a brief animated video covering knowledge management which I have translated and captioned from Spanish to English.

The video gives a good general overview of knowledge management, covering its purpose and value - which should come in especially handy for those with little to no knowledge of the subject. It covers two knowledge management platforms developed by the Basque health service (Osakidetza): 'Ezagutza' and 'Hobe+'. Both are free and open source platforms designed for health professionals. Ezagutza was given an award for best initiative in 2012 by Q-Epea (Basque network of public organisations) and was shortlisted as a finalist for another award by the European Foundation for Quality Management.

Incidentally, in addition to claiming to have among the highest education, health and GDP per capita rates in Spain, the Basque region has managed to weather the economic crisis much better than the rest of the country.

While the video is captioned, you will also find the full text of the translation below:

What is knowledge? Why is it so important? We all accumulate experiences, learning and knowledge. Have you thought about the knowledge inside your own head? Every bit of knowledge that you gain is collected inside your head. They form part of your personal resources library. But...if they only remain inside...Wouldn't it be great to free your knowledge?

On the other side, there are people who need such knowledge...because theirs doesn't cover what they need at that moment. Knowledge management helps people to discover...and place their knowledge in circulation. In addition, sharing knowledge also helps to generate new ideas...and to improve existing ones.

Ultimately, knowledge doesn't only help those that share it. The organisation also benefits from it and gains the ability to reach new goals.

How can we help and promote knowledge management? The best tool is communication between people. Everything improves when people talk to one another. To facilitate such dialogue, an adequate platform has to be provided.

For this, in Osakidetza's (Basque health department) Bilbao region we created 'Ezagutza'. In Ezagutza, people can store their knowledge, experiences...and let others know about it.

Knowledge alone isn't shared. Valuable dialogue and conversations are also created. The organisation is made stronger thanks to such shared knowledge. A resource that is an inexhaustible wellspring of energy.

And as sharing is the best way to improve knowledge...we can open it up to other organisations. The more knowledge is shared, the better for all!

But at times, the problem is that you need knowledge that you don't have. You need ideas! Ideas are the direct result of using knowledge. When you know more..when you have more experiences...you have more innovative ideas. But ideas also have to be shared. Any idea that doesn't shed its light on anyone, is an idea that eventually fizzles out.

For this we have created 'Hobe+', a place to share ideas. In Hobe+ people can present their ideas to others...and others can improve these with their own opinions and knowledge.

The most promising ideas can keep growing...and can eventually be developed into real projects...in which everyone is able to benefit.

And...how have we managed to achieve all of this? That's something we'll tell you later on.
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